Getting reviews and repeat buyers

Happy buyers are your best marketing. One kind review helps a stranger trust you.

1. Add a handwritten thank-you note in every parcel, with your stall QR.
2. Three days after delivery, send a friendly WhatsApp asking how they liked it and for a photo or review.
3. Share buyer photos (with permission) on your Instagram and stall.
4. Keep a simple list of buyers and their occasions, and message them before the next one.
5. If something goes wrong, fix it quickly and kindly. A well-handled problem builds more trust than no problem.